22 Jul, 2018
Project Lead - Technology Solutions: Ticketing, CRM, CMS, DAM (part time, 12-month contract) THE WALLACE COLLECTION The Wallace Collection is a collection of fine and decorative arts formed in the eighteenth and nineteenth centuries by four successive Marquesses' of Hertford and the 4th Marquess's son, Sir Richard Wallace. It was left to the British Nation in 1897 and opened as a national museum in June 1900 in Hertford House, Manchester Square, a grade II listed building in central London. The museum is internationally famous for its collection of French eighteenth-century art, European princely arms and armour and for its Old Master paintings. The museum is managed by the Director, Dr Xavier Bray, who reports to a board of Trustees appointed by the Prime Minister and is financed by a combination of grant-in-aid from central government and self-generated income OVERALL PURPOSE AND ROLE With the imminent opening of the Collection's first major exhibition space, The Wallace Collection is seeking a dynamic Project Lead with cultural sector experience to take responsibility for the procurement and implementation of new technology solutions across the museum including Ticketing and CRM, CMS and DAM. This is a unique opportunity, critical to ensuring the success of the Collection's evolution into a leading museum with a new exhibition space, a change which has the potential to dramatically grow visitor numbers and revenue. RESPONSIBILITIES To lead the final stage project and deliver the successful implementation of the Wallace Collection's ticketing system (currently Digitickets) to meet the immediate requirement created by the new major exhibitions programme. Lead all project communications and co-ordination of staff including training for a new ticketing system. To lead a strategic review of existing data systems used by the museum To project manage the scoping, procurement and implementation of new technology solutions including: Future-proofed and effective digital ticketing solutions including self-service, roving and online across a complete range of devices GDPR compliant Constituent Relationship Management system (CRM) Collection Management System (CMS) Digital Asset Management (DAM) Effective and GDPR compliant e-marketing solutions To ensure successful end-to-end system implementation across installation configuration, test environment, launch, live environment testing. Kick-start an organisational culture that embraces a continuous feedback loop to ensure continued best practice and continued implementation of industry best practice PERSON SPECIFICATION Essential An understanding of the rapidly evolving landscape of digital solutions ranging from cloud based, open source solutions to locally hosted software options An understanding of the potential that tech solutions have to shape the future financial success and quality of visitor experience on offer at cultural organisations Experience of working with and/or implementing digital solutions within a cultural environment An understanding of the range of priorities across an arts organisation and how to manage an effective process that takes account of all interests whilst identifying organisational priorities from an overarching business point of view. An understanding of the potential for interest and behavior based marketing segmentation and associated automation solutions that rely upon ticket based intelligence. Demonstrable experience of managing a project of £50k+ to budget and to a set timeframe. An understanding of the importance of UX in transaction conversion rates including mobile and tablet experiences. An understanding of the limitations of data systems to provide a 'one size fits all' solution to a large range of organisational needs An understanding of the need for confidentiality and user restrictions around the use and storage of sensitive data, particularly around fundraising activity Understand the relationship between marketing and successful membership schemes including new member recruitment, membership retention and online direct debit services An understanding of the impact of GDPR regulations including requirements for online preference setting. Excellent communication and interpersonal skills An awareness of the proliferation of payment methods including PayPal, Amazon Pay, Android Pay and Google Pay. A willingness to work flexibly including evening work across inevitable fluctuations in demand. An understanding of data systems terminology and technical functionality including APIs, script writing and web development Desirable Experience of using UX testing software such as HotJar or similar Educated to a degree level An interest in the visual arts Experience of using Project Management software Knowledge of a range of Project Management techniques including AGILE, SCRUM and PRINCE2 Reports to Chief Operating Officer The Wallace Collection Data Systems Working Group Key Relationships Bidding and appointed suppliers Front of House team Development team Communications team TERMS AND CONDITIONS The post is for a twelve months, part-time contract. The salary for the position is £30,000 (FTE £50,000). In addition, the postholder will receive an annual holiday allowance of 25 days (to be pro-rated) plus 2.5 'privilege' days, membership of an occupational pension scheme. For this post, the normal working week is 24 hours on days and times to be agreed. It is acknowledged that some flexibility will be expected as the need to do occasional evening and weekend duties may be required. An application form can be found and downloaded from the 'Join the Team' section of our website via the button below. Deadline for applications: 12 August 2018 Interviews: 23/24 August 2018 If you have not heard from us within four weeks of the closing date, please assume that you have not been shortlisted for interview on this occasion. If you would like an application form and job description posted to you please contact the HR Department on /565. The Wallace Collection is an equal opportunities employer.
WALLACE COLLECTION Full time