20 Jul, 2018
Are you an experienced Product Support Engineer, looking for a challenging and rewarding new role, within an exciting dynamic Company? Bladon Jets are currently recruiting for a Product Support Engineer to join our dedicated team in Coventry. This is a fantastic opportunity to join an innovative Engineering Company, and use your skills and extensive knowledge within a supportive, engaging environment. The Product Support Engineer will prioritise, resource and deliver an efficient response to all product support requests, which may originate either from customers, internal service teams, our manufacturing teams, electronics manufacturing partners or internal test and development teams. Initially, this will be the only dedicated support engineer role within the Electronics Hardware team, it is expected that we may need to increase the level of support resources longer-term, giving this role the potential to develop into a leadership position. Key Responsibilities; To define and implement a support request tracking system, to record, and prioritise all support requests, working closely with the Electronics Hardware Lead to allocate the work appropriately, and manage the swift, effective follow up and close out on all assigned actions To perform the component engineering function for the department, working closely with the CEM to identify and validate alternative components, as well as managing a timely response to all electronic component obsolescence warnings such that continuity of supply is unaffected To be responsible for the creation of all product support documentation in relation to the electronics hardware within the product, including, but not limited to, construction of training materials for the sales and support teams, providing content for sales presentations, brochures, product manuals, etc To prepare and deliver training to sales and support teams, manufacturing teams, test and development teams to improve familiarisation with the design, construction and operation of the electronics within the MGT products To be the first point of contact within the electronics hardware team to field all requests for information, answer any questions on the design and/or operation of the electronics hardware To co-ordinate engineers in investigation and repairs for any reported defective products, supported primarily by the integration and test engineer, with secondary support from design engineering team in the event that the presence of a design defect in one of more electronic modules is suspected To operate all equipment in a safe and effective manner Essential Skills Qualifications & Experience; The ideal candidate will already have experience in working within an electronic product support function. Consideration would also be given to candidates with a purely electronics technician background, or new graduates in electronics design related subjects. Nb . Candidates having product support experience but not having electronics product knowledge would not be considered suitable and should not apply Able to read and understand wiring diagrams, and to read and understand electronic schematics Experience in working within a component engineering function, having a good understanding of electronic component functions and key parameters, able to calculate the operating point of a component within an electronic circuit, and to select and/or validate potential alternative components Proven ability to organise, structure and deliver on a large, varied and rapidly changing set of tasks. Strong written and verbal communications skills, able to understand and manage stakeholder expectations, consistently delivering on commitments Ability to prepare clearly written, easy to understand technical content for product manuals, sales materials, presentations, etc Experience of preparing and successfully delivering technical training on electronics products, to audiences of technical and non-technical backgrounds would be preferable Experience to assemble and co-ordinate small groups of engineers in the investigation and resolution of problems involving large electrical and electronic systems About Company Bladon Jets is a world leader in micro gas turbines, a new generation of green and efficient power unit. With its unique expertise and technology, the company is pioneering efforts to bring this breakthrough solution to volume production.
Cross Point Business Park, Warwickshire