Technical Support Specialist - Content Manager,fluent French
Technical Support Specialist - Content Manager, French Speaking - 2nd line
The company is seeking a highly motivated French Speaking (verbally & written) candidate to Manage and support a Tier 2 environment within the customer services unit ensuring excellent customer service is delivered to customers across the companies range of clients.
The successful candidate will have excellent communication skills as well as experience in:
* Fluent in French - Verbally and written * Experience with problem solving using diagnostic trees. * Solving general networking issues * Previous call centre experience * Customer relationship management experience * Practitioner Knowledge of MS Windows, IOS, Linux, Android. * Mobile Device Management experience * Digital Signage experience * Content Management software and servers experience * Audio-Visual installation, monitoring and troubleshooting experience. * Comptia A+, N+ Certification or equivalent
* Strong interpersonal skills * Problem solving * Good communication skills - verbal and written * Passion to provide our customers with the best service and solution * Excellent PC skills. * Good team working * Numerate * Deliver technical support to customers to identify and resolve problems with laptops/pc hardware/software and digital signage across the business.
So, if you have a 'can do' approach and looking for a new role working with a leader in their industry, please forward your CV and a covering letter explaining why you feel you are suitable for this position. We look forward to hearing from you