12 Jul, 2018

Technical Support Specialist, 1st Line Support, fluent French

  • Anonymous
  • Reading, UK
Full time Information Tech.

Job Description

A French speaking Technical Support Specialist - 1st line support, is required to join an exciting and forward-thinking company based in Reading

The company is seeking a highly motivated candidate to provide support within the customer services unit ensuring excellent customer service is delivered to customers across the companies range of clients.

The successful candidate will have excellent communication skills as well as experience in:

* Technical problem solving.
* Previous Helpdesk environments.
* Microsoft Exchange.
* Using call logging software.
* Working to tight deadlines when required.

A willingness to learn about new technologies is essential and responsibilities will be varied however will include -

* Providing 1st line technical support; answering support queries via phone, email.
* Deliver technical support to customers to identify and resolve problems with laptops/pc hardware/software and associated equipment.
* Maintaining a high degree of customer service for all support queries and adhere to good service management principles.
* Taking ownership of user problems and be proactive when dealing with user issues.
* Investigating problems in systems and services.
* Allocating more complex calls to relevant 2nd level support personnel and pro-actively follows up status of open calls.

So if you have a 'can do' approach and looking for a new role working with a leader in their industry, please forward your CV and a covering letter explaining why you feel you are suitable for this position. We look forward to hearing from you

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