06 Jul, 2018

Service Controller

  • Anonymous
  • Long Crendon, UK
Full time Manufacturing Operations

Job Description

Randstad Sourceright have partnered with a global organisation leading the way in the manufacturing and construction industries to recruit a Service Controller to join their site in Long Crendon.

This is a great opportunity to join a household name in the construction sector that is enjoying an unprecedented period of growth.

The UK Customer Support team is committed to providing the highest standard of service to customers and ensuring the right solution for customers' needs is provided. As Service Controller, you will play a big part in this commitment.

Roles and Responsibilities:

As Service Controller, your responsibilities will include:
* Liaising directly with customers
* Manage workflow of Service Engineer work orders
* Reactive to changing demands and priorities
* Manage the engineer schedule, to ensure their time is used effectively
* Manage the work-in-progress process, ensuring all open jobs are reviewed regularly
* Follow up with engineers, customers and suppliers for job progress
* Assisting with the submission of warranty claims
* Arranging inspections and repair lists
* Ordering parts
* Ordering and supplying technical documents

Skills and Experience

The successful Service Controller must be able to demonstrate:
* Excellent customer focus and communication skills
* Past experience in a service control position
* Strong English literacy
* Ability to work under pressure
* Ability to take ownership of a problem
* Preferred previous experience in a commercial machinery environment
* Engineering/electrical/hydraulic experience would be an advantage
* Knowledge of CRM would be an advantage

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