17 May, 2018

Regional Contract Manager

  • Anonymous
  • Leeds, West Yorkshire, UK
Full time Engineering

Job Description

A pioneering provider of home technology solutions for millions of older people, or those with complex health needs, is looking for a Regional Contract Manager to manage the delivery of all installation projects on time and within budget through the effective contract management of third-party installers. The Regional Contract Manager also manages a customer base, supplier relationships and service management issues and ensures that the overall customer experience is first class. Approximately 90% of your time is field-based but the rest of the time can be home-based; therefore, applications from anyone along the M62 corridor and Lincolnshire will be considered. This is an opportunity to work for a market leader in the use of technology to enhance the quality of care and the lives of people in their own homes.

Applications from ex-military personnel (British Army, Royal Air Force, Royal Navy and Royal Marines) are strongly encouraged.

Key Responsibilities:

* Ownership of customer experience from order placement to commissioning and hand-over
* Manage turnover, cost and margin, to ensure that profits are maximised for each project
* Management of the installer base, including identifying and appointing new third party installers and managing/reviewing existing installer performance
* Pre-project and kick-off meetings, progress reviews, commissioning and client handovers
* Ownership of project documentation including work packages and customer sign-offs
* Provide technical support to resolve site issues
* Upsell equipment and agree additional charges to increase sales value and margin
* Undertake installation audits to ensure full compliance and all costs are fully allocated
* Maintain site records including visit reports, meeting agendas, action points etc.
* Manage customer and contractor complaints through to resolution

Knowledge, skills and qualifications - essential:

* Five years' experience in a technology-based environment
* Project management experience
* Technical awareness/understanding
* Experienced in resolving customer issues
* Successful record of implementing and managing business change
* Proven analytical skills including forecasting planning models
* Experience of negotiating contracts with installers and suppliers
* High level communication and customer facing skills
* Experienced manager and team player
* Knowledge of contract law covering installation and service work

Knowledge, skills and qualifications - desirable:

* Knowledge of Community Alarms and associated equipment marketplace
* Experienced in developing lasting customer relationships
* Committed to continuous improvement

Person Specification:

You will be a commercially and technically-minded person who is able to demonstrate a customer-first attitude. You will be results orientated with strong negotiation skills and a profit oriented approach.

Benefits:

* Life Insurance
* Scottish Widows Pension
* 25 days leave plus bank holidays (plus ability to buy up to three days extra)
* Company car/monthly car allowance

Salary

£40,000

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