16 May, 2018

1st Line Helpdesk Administrator

  • Henley Computer Services
  • Northampton, Northampton, UK
Full time Information Tech.

Job Description

1st Line Helpdesk Administrator

Needed to ensure the Client's IT helpdesk is operating efficiently by providing a fast, polite and efficient response to all staff.

All IT calls should be logged and then dealt with promptly or assigned to an appropriate 2nd or 3rd line support person.

Ensure full communication with end users on the status of IT support calls.

Provide pro-active response and maintenance of IT systems to minimise user disruption.

1st line support for all PC workstations, Servers, network and other IT equipment.

Troubleshoot support calls; including hardware and/or software working along side the rest of the Client's IT Team.

Co-ordination, booking and monitoring of on-site engineers for installations and maintenance.

To use own initiative within a team environment when carrying out duties.

Maintain accurate system information and maintenance logs.

Assist with any IT projects as required.

To work any out-of-hours that might be necessary in the event of installation or maintenance work.

PERSON SPECIFICATION

Any of the following are advantageous

Excellent communication and people skills

Enthusiastic to get involved into a 1st line helpdesk to role

Previous Helpdesk experience

Microsoft Office 2007/2010/2013/2016/365

Citrix/Terminal Services

Microsoft Operating systems

Microsoft AD

iManage/WorkSite

Avaya telephone system

General hardware, software and networking support


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