The Fire and Security Engineer will be completing routine service calls and dealing with fault calls. The engineer will be expected to solve problems within the defined area, or sites. The engineer must have a good level of knowledge across CCTV, Access Control, Intruder and Fire alarm systems.
Who will this role work with to achieve excellence?
The F&S engineer will work with customers, sub contractors and other team members. The engineer will report into the Contract Manager.
What needs to be done in this role to achieve this?
• Apply technical knowledge in order to diagnose, problem solve and develop solutions to faults • Direct and take personal responsibility for running technical performance of customer defined mission critical equipment and buildings. • Provide technical advice and guidance to other staff and customers in order to resolve problems. • Ensure that work completed on site and on project fully conforms to relevant company, customer and legal standards. • Responsible for delivery of the contract, including the cost, quality, timeliness of work completed. • Manage relationship with customer and liaise with customer to ensure customer is kept fully informed and project a positive professional image of self • Ensure that work completed on site/project/contract fully conforms to relevant company, customer and legal standards and H&S procedures.
What technical knowledge, skills and experience is required?
• Expert fault finding, providing advice and guidance to others across all systems (e.g. highly complex Fire + Intruder Alarm + CCTV + Access systems) • The successful candidate must have recent relevant experience within fire and security service industry and accredited or work towards British Standards and/or equivalent. • Experienced in training on new products • Providing high levels of customer service • The technician will be expected to have a good level of knowledge across CCTV, Access Control, Intruder and Fire. • Full Driving License is required as this vacancy will involve travel within a specified area for which a vehicle will be provided