NES Global Talent Iraq
21 Apr, 2017Contractor
ITC Business Applications Lead - Contract - Iraq THE ROLE - Lead the team providing daily direction to support and delivery activity against agreed priorities. - Coach and develop staff through on the job training and progression of formal training, managing, maintaining and deliver the team training plan, promoting personal development in line with HR policy - Provide end user support and education - Lead activities to recover from incidents and completing subsequent problem management and Root Cause Analysis. - Produce and update application roadmaps including upgrade paths and end of sale/end of support information. - Manage the implementation of project and activity, drafting SoR, monitoring progress, identifying key issues and risks. Take proactive remediation steps when required. - Provide a structured weekly report that monitor progress, Incidents, Projects, Key Activity and Management Information - Agree, document and ensure that technical standards are adhered to. - Agree, document and test standard operating procedure and ensure these are scheduled and completed as required. - Work within applications, other ITC teams and vendors to develop, deploy, monitor, maintain, upgrade, provide data management, systems integration and application maintenance. Support other ITC teams with their solution design and project implementation - Provide budgetary forecast for business case justifications and cost/benefit analyses for IT spending and initiatives. - Manage ITC Invoice Technical Approval and Value of Work Done. - Monitor and manage contract and license termination dates and manage renewal process. - Keep key documentation up to date to including supported applications, access control, CMDB and change requests - Ensure security vulnerabilities are assessed and appropriate action taken - Manage the end to end Release and Deployment process ensuring patching and hotfixes are applied as appropriate, keeping versions per the agreed roadmap. - Use appropriate tools to monitor and manage applications reporting on capacity, performance and optimisation, taking remediation action as necessary. - Assist with the procurement process for new contracts drafting SoR, SoW and Technical Questions, being part of a Technical Evaluation Team`s. - Work closely with the Back Office, Telecommunications and Service Desk Teams to ensure effective customer support to the business, sharing information and knowledge wherever possible through process, dialogue, collaborative working. - Assist with defining and maintaining applications related portion of the DR plans, ensuring they are tested on a regular basis. - Identify and progress continuous service improvement activities. - Identify risks to service delivery, recommend options to address risks and execute approved options. SKILLS AND EXPERIENCE Essential: - A proven track record in Application maintenance and service delivery - Demonstrable understanding of diverse, multicultural work environment (Middle East experience preferable). - Excellent communication skills (verbal and written) - Strong analytical skills - Strong interpersonal skills and able to work with staff at all levels in an organisation - Proactive thinking - the ability to come up with options and solutions - Good attention to detail - Delivery focused - Willing to challenge and be challenged - Motivating, positive, energetic, helpful - Leads by example - Demonstrates strong customer empathy Strong Operational skills, with a bias for action, and a good understanding of all IT technologies including experience of: - Procure-to-Pay applications (Maximo preferred) - Financial and Accounting Systems (SUN Financials preferred) - Invoicing Applications (Filenet preferred) - Reporting Applications (Business Objects preferred) - SharePoint - Oracle and SQL databases - .NET technologies developing custom applications Desirable: - ITIL V3 foundation and at least 1 ITIL Intermediate certification, preferably V3 Service Operations. - Experience managing projects - Microsoft Technology Associate - Developer and Database - Knowledge of network infrastructure components Established in 1978, NES Global Talent provides a complete range of contract and permanent talent solutions to the Oil and Gas, Power, Construction and Infrastructure, Life Sciences, Manufacturing and IT sectors worldwide. With more than 40 offices in 28 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. Offering far more than a traditional recruitment service, we fully support our contractors while they are on assignment with everything from securing visas and work permits, to providing market leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.